F.A.Q.

General Question and Answers

Q: What is this “SEER” business, anyway?
A: SEER stands for Seasonal Energy Efficiency Ratio. Simply put, this is the accepted industry standard measurement for the efficiency of Air Conditioning and Heat Pump systems. The higher a system’s SEER ratio, the greater the comfort level the lower the operating cost. SEER ratios in today’s air to air heat pumps and air conditioners vary from a low of 10 to a high of as much as 20. Of course, as SEER goes up, system cost goes up too. American Heating and Cooling can help you decide on which SEER system is right for you.

Q: How often should I change or clean my furnace filter?
A: I recommend monthly changing or cleaning of the filter in any heating and cooling system. This applies to electronic air cleaners too. Insufficient filter changes usually result in poor system performance, poor comfort, higher bills, more frequent repairs, and premature system failure!

Q: Is Duct Cleaning Worth It?
A: The benefits of having your ducts cleaned cannot be measured in dollar savings. You should have your ducts cleaned for health reasons. The dark, conditioned space in your ducts is an ideal breeding ground f or spores, pollens, and other microbes that can cause symptoms from recurrent colds to hay fever to chronic allergies. Children, older people, and those with allergies are most apt to benefit from the healthier indoor air a good duct cleaning produces.

Q: There’s smoke coming from my outdoor heat pump unit! What’s wrong?
A: Don’t Worry! What you are probably seeing is steam, the normal result of your heat pump defrost cycle. Every 30 to 60 minutes in heating mode, a properly functioning heat pump blows some hot air over its outdoor coil to keep it free of frost and ice. This can sometimes produce a lot of steam! If you see ice on your heat pump coils outside, then is the time to call American heating and cooling for repairs!

Q: Is a service contract on my heating and cooling systems right for me?
A: The answer is, “It depends”! Modern home comfort system(s) are highly technical, and require trained, qualified professionals to maintain and repair them. As you know if you have ever needed major HVAC repairs, such expertise does not come cheaply. The most serious repairs can reach into the thousands of dollars. Some American heating and cooling customers are comfortable with that risk, but many are not. A service contract is insurance against unexpected HVAC repair bills. Also, it is easy to forget about arranging important annual maintenance appointments. With a service contract, your contractor reminds YOU, instead of vice versa.

Q: I heard I should keep the fan in my heating/cooling system running all the time. Can that be true?
A: For many houses, running the fan all the time makes sense. First of all, allowing a fan to run is relatively cheap. It costs about 5 to 20 dollars a month, according to Rocky Mountain Power. Many home s suffer from “stratification”, an air distribution problem caused by poor duct design. Such houses have certain areas that never seem to get comfortable. Running the fan helps the conditioned air get to those areas. The air feels fresher and less stagnant. Three level townhouses are particularly prone to stratification, and seem to benefit from running the fan. To run the fan all the time, simply flip the switch on your thermostat from “auto” to “on”. Of course, if your home does not suffer from the above problems, “auto” is the right setting for you.

Q: I am confused by my heat pump thermostat. What’s the difference between “AUX. HEAT” and “EM. HEAT”
A: Good question! A heat pump’s ability to transfer heat into the home is only effective down to an outdoor temperature of around 35É. Below that, electric resistance heat is used as a supplement. Your thermostat automatically senses when this extra heat is needed, and turns it on. Most thermostats will display a blue or green “AUX. HEAT” (auxiliary heat) light when the supplemental heat is on. If your heat pump is bro ken, or if you need to warm your house up quickly from a cold temperature, you may want to turn on the supplemental heat manually. When you do this, you are using the same resistance heat, but since you have switched it on, the thermostat will show a red (emergency heat) light instead.

Q: Certain rooms in my home seem to never get comfortable. Is there any way to fix that without ripping out walls?
A: If some of your rooms are comfortable and others are not, what you have is a ductwork problem. In many cases, ductwork can be easily modified to accommodate dampers, deflectors, and other means of balancing uneven air flow. Also, the Comfort Zone zoning system or furnaces with a variable speed fan blower can be used to produce correct air delivery to your home.

Q: My neighbor puts a cover over his outdoor air conditioning unit during the winter. Is this a good idea?
A: No. Even the best covers are not airtight. Moisture and humidity still get inside, but once under the cover, can’t evaporate well. The “greenhouse effect” caused underneath the cover compounds the problem. The warm moisture and vapor can infiltrate components inside the unit, and cause problems. You can temporarily cover the unit during the fall season to keep out plant and tree leafs, but removes it once the trees have shed their leaves.

Q: What is the best temperature setting for my thermostat?
A: The answer is, “at the lowest (winter) or the highest (summer) temperature at which your family is truly comfortable”. There is no “magic number”. The highest purpose of a home comfort system is comfort! The joy of saving money is radically undermined by the bitterness of a freezing or sweltering family. If you heat with a heat pump not equipped with a “smart” thermostat, you should find a comfortable temperature setting and leave it there. With any system, it is easiest to balance comfort and economy with the help of a programmable thermostat.

Services

Services

Whether you own a home in Utah or are in charge of managing a large commercial building, it’s essential that you maintain a comfortable indoor environment throughout the year. That’s where American Heating and Cooling comes in. As an established HVAC company, we offer a variety of services to suit your needs. our Local HVAC Professionals

American Heating and Cooling is Utah’s one-stop source for HVAC services. Whether you need your system installed, maintained, or repaired, we’re the people to turn to for affordable pricing and expert knowledge. Our dependable HVAC service techs and installers are up-to-date on the most energy-efficient HVAC solutions on the market, and when you call us, you’ll get quality workmanship that doesn’t cut corners.

Best of all, at American heating and cooling, we believe that no job is too large or too small. And we pledge to give you our complete attention regardless of the scope of your project. To learn more about our HVAC services or to schedule an estimate at your home or place of business, call us today.

  • Heating
  • Installation
  • 24 hour Services
  • Parts
  • Cooling
  • Diagnostic Repair
  • Free estimates for equipment
  • Natural Gas Piping
  • Maintenance Agreements


Commercial / Industrial

Your Building Service Specialist

No Hidden Cost, What You See is What You Get!

Our Standard rate pricing is for non-service agreement customers. Our customers, who have service agreements, receive true pricing.

Our customers are charged only a diagnostic fee. A detailed price for the repair will be provided along with digital pictures that are included in the authorization form prior to any work being performed. No work will take place without your approval.

True Rate also includes a 25% discount on all your repairs, replacements and new installations costs! This is service that is beyond anything you have experienced from a building care and maintenance provider.

There are no additional fees for emergency after hours diagnostic for True Rate customers.

The diagnostic fee is for locating the problem and providing you with the information to make a decision that will be the best for your building budget.

If you accept the proposed cost from the service technician, then the diagnostic fee is waived! If you choose not to accept the proposal for whatever reason, you will only have to pay the diagnostic fee and the service technician is on their way, nothing else.

  • No obligation or hidden charges.
  • Information that is usable and understandable for your building.
  • Up front pricing on all repairs, replacements and new installations.
  • Why pay for service that you don’t need or want?



Call American Heating and Cooling about our affordable maintenance programs tailored for your building needs.

Residential

AC & Heating Specialists

American Heating and Cooling offers superior heating & ac repair, replacement and maintenance to the Northern Utah area. With Utah’s cold winters and hot summers, our HVAC specialists can service and repair your Furnaces & Central Air Conditioning. Let us help you with your annual maintenance, repair or install a new system. American Heating and Cooling understands how important it is to have your heating & cooling systems running when you need them the most.

  • Air Conditioning/AC Sales & Installation
  • Air Conditioning/AC Service /Repair
  • Furnace Sales & Installation
  • Furnace Service /Repair
  • Central Air
  • Furnaces
  • Heat Pumps
  • Heating Service & Repair
  • Ultraviolet
  • Air Filtration


Heating / Cooling – (Clean and Check Service)

American Heating and Cooling takes great pride in our thorough 21-point clean and check service for heating and ac units:

Our highly trained HVAC experts will perform a 20-point clean and check of your heating or cooling system. Upon completion, we will provide you with a report and make necessary recommendations to improve the quality and comfort in your home and ensure your system is operating at optimum efficiency and performance.

Emergency 24 HR Heating & AC Service

More often than not, your Heating or Cooling system will fail at the most inconvenient times: on the hottest summer days, after hours or on a weekend or holiday. Our certified trained HVAC specialists carry a large variety of parts required to repair your cooling or heating system right on their trucks. Rest assured that, at American Heating and Cooling, we will do everything possible to get your heating or cooling system up and running 24/7.

New System Replacement

American Heating and Cooling HVAC Services provide furnace, boiler, heat pump and central air/ac replacements and other HVAC services in the Northern Utah area. Our specialists will be able to address your specific comfort needs and design a replacement system that will keep you comfortable year-round in your Utah home.

Payments Types Accepted

Financing is available at 0% for up to 18 months on OAC and we accept major credit cards:(Visa, Master Card, Discover), checks and cash. Estimates are always free.

Full service agreements

American Heating and Cooling offers several service agreements to suit your specific needs at a modest price.

Indoor Air Quality

American Heating and Cooling offers a variety of HVAC air quality products such as HEPA air filtration systems, humidifiers, ultra violet air sanitizers and touch programmable thermostats.

Why should I purchase a service agreement?

Proper care of your heating & cooling equipment can save you real dollars on your utility bills as well as in your pocket. Regular maintenance to maintain peak performance and reliability is a must. Some air conditioning & heating problems can double operating costs without reducing comfort, ultimately resulting in untimely and costly repairs. An HVAC service agreement with American Heating and Cooling will give you the peace of mind that your system is operating at optimum efficiency and performance season after season.

How Service Fees work

We only charge for the service call and this will include diagnostic of the equipment and a cost to repair it will be presented. If you decide to repair the equipment, the call out service fee will be waved. If you decide to reject the repair estimate you will only owe the call out charge. We have the lowest service fees in the area.


We Repair & Service All Brands, Types, Makes and Models:

  • Adams
  • Addison
  • Air Temps
  • Aire-Flo
  • Amana
  • American Standard
  • Arcoaire
  • Armstrong
  • Air Conditioning
  • Bryant
  • Biasi
  • Bryant
  • Buderus
  • Burnham
  • Carrier
  • Central Boiler
  • Centurion
  • Clare
  • Coleman
  • Columbia
  • Comfort Maker
  • Daikin
  • Dayton
  • DeLonghi
  • DMO Industries
  • Dornback
  • Ducane
  • Dunkirk
  • Emerson
  • Evcon
  • E W C
  • Fedders
  • Friedrich
  • Frigidaire
  • Fulton
  • General Electric(GE)
  • Gibson
  • Goldstar
  • Goodman
  • Hallmark
  • Haier
  • Heil
  • Homart
  • Intertherm
  • Janitrol
  • Keeprite
  • Kenmore
  • Kerr
  • Laars
  • Lennox
  • LG
  • Luxaire
  • Maytag
  • Mitsubishi
  • Munchkin
  • Olsen / Airco
  • Oneida Royal
  • Parker
  • Payne
  • Peerless
  • Pennco
  • Polaris
  • Rheem
  • Ruud
  • Runtal
  • Samsung
  • Sanyo
  • Sears
  • Sharp
  • Spartan
  • Tappan
  • Tempstar
  • Thermo Pride
  • Trane
  • Trianco
  • Utica
  • Viessmann
  • Weatherking
  • Weil-McLain
  • Whirlpool
  • Williamson-Thermaflo
  • York



All of our American Heating and Cooling Trucks Are Fully Equipped with Everything You’ll Need. We are licensed and insured.

HVAC services offered in Clearfield, Layton, Roy, Clinton, Hooper, Sunset, Kaysville, Syracuse, Ogden and surrounding cities. Installations are available in the Salt Lake Area.